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Your TennCare Medicaid Member Benefits

TennCare is the state of Tennessee’s Medicaid program. Renaissance provides dental benefits to eligible children, ages 20 and younger, and adults ages 21 and older, including pregnant and postpartum, ECF CHOICES and 1915(c) Waiver members. For complete details about Tennessee Medicaid dental coverage, please refer to the Member Handbook.

Coverage for Children

Prevention

  • Oral exams (every six months)
  • Teeth cleaning
  • X-rays
  • Fluoride treatments
  • Sealants (age requirements apply)

Treatments

  • Fillings
  • Crowns
  • Root canals
  • Extractions (teeth removal )
  • Other medically necessary care

Coverage for Adults

Prevention

  • Oral exams (every six months)
  • Teeth cleaning (every six months )
  • X-rays
  • Topical fluoride treatments and caries arresting medicament

Treatments

  • Fillings
  • Endodontics
  • Extractions (tooth removal)
  • Scaling and root planing
  • Full mouth debridement
  • Crowns
  • Complete and partial dentures

Other Services

  • Alveoloplasty (bone contouring for denturing)
  • Removal of bone for denturing
  • Palliative treatment
  • Nitrous oxide analgesia, anxiolysis

NOTE: The summary of benefits above is only intended for general informational purposes and may not reflect all updates or modifications to the plan benefits. Please contact us to confirm your current benefits.

Documents and Resources

Children Member Handbook

Adult Member Handbook

Language and communications help

Nondiscrimination Notice

Discrimination Complaint Form

Dental Member Appeal Form

Transportation Assistance

Click here for more information on transportation services.

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General Information

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What should I do in case of a dental emergency?

A dental emergency is a service needed to control bleeding, relieve pain, get rid of acute infection, prevent loss of teeth, and treat injuries. If a dental emergency happens, call your dental office and ask what you should do. If the emergency is life threatening, call 911.

If you currently do not have a dental home, call Renaissance customer service at 866-864-2526 (TTY 711) or go use our find a dentist online search portal to find a dentist near you. If you are calling after hours, call 866-864-2526 for helpful recorded information and connection to our emergency service if needed.

If you are not in Tennessee when a dental emergency happens, you can make a toll-free call 24/7 to Renaissance’s customer service at 866-864-2526 for help finding a dentist. TennCare covers emergency dental services for TennCare members. A dental emergency is a service needed to control bleeding, relieve pain, get rid of acute infection, prevent loss of teeth, and treat injuries. If you have a dental emergency, call your dental home and ask what you should do. Your dentist might have a different after-hours phone number.

Virtual visits delivered by TeleDentistry.com.

Renaissance Dental members can access TeleDentistry.com*. These virtual visits are a safe and effective way to receive dental care and avoid the emergency room.

Consider a virtual visit when you:

  • Have a dental emergency and do not have a dental home.
  • Need access to a dentist after hours if your dentist is not available.
  • Need to consult a dentist while traveling and you don’t have a dentist.

Teledentistry is already included in your existing dental coverage.

Get started on your teledentistry visit here or call 866-864-0568.

*TeleDentistry.com services are available to current TennCare Dental plans administered by Renaissance users. TeleDentistry.com is considered to be a “problem-focused exam” (shown as a D0140 procedure code on your Explanation of Benefits).

Keep Your Coverage

Your TennCare Medicare dental plan helps you stay healthy—and we want to help you keep it. Every year, the state checks to make sure you still qualify for benefits. This is called renewal or redetermination.

You might get a letter, email, or text from TennCare asking you to verify your information or fill out some forms. It’s important to respond—if you don’t, you could lose your coverage even if you still qualify.

To learn how to apply or renew your benefits, visit the TennCare program website.

TennCare Connect Contact Information

Plan Name: TennCare

Customer Service: 855-259-0701
(Monday – Friday 7 am to 5 pm CT)

Online Portal: tenncareconnect.tn.gov

Member Resources: tn.gov/tenncare/members-applicants

Frequently Asked Questions

Find answers to your questions here.