TennCare Dental Provider Resources

Find everything you need to enroll, manage your practice, and stay informed as a participating dental provider in the TennCare network.

Providers2025-11-12T11:17:29-05:00

Welcome, TennCare Dental Providers

Whether you’re already part of the TennCare dental network or exploring the opportunity to join, thank you for your dedication to improving oral health in Tennessee. At Renaissance, we value the care you provide to TennCare members and are committed to supporting your efforts every step of the way.

As the dental benefits administrator for TennCare Medicaid, we handle key functions including provider credentialing, claims administration, network development, and provider assistance. Current providers can update their practice details, complete training, and access useful tools through the TennCare Provider Registration Portal.

By working together, we’re helping to improve access to dental care and driving better health outcomes for individuals and families throughout the state.

Renaissance Helps You Stand Out While Supporting Your Community

You play a crucial role in improving oral health outcomes for Tennessee’s vulnerable populations while also potentially benefiting your own practice through:

  • Access to consistent and new patient flow
  • Opportunity to serve underserved communities
  • Simplified administrative procedures

Managing TennCare Patients Through Renaissance Is Easy

We help dental providers care for their patients by making it easier to see the dentist. Our cutting-edge technology, deep experience and patient-centered approach deliver outstanding support, including:

  • Streamlined claims processing
  • Outstanding service and support
  • Swift turnarounds for clean prior authorizations
  • Proven appeals process

Join Our Network

Thinking about becoming a TennCare dental provider? Our professional relations team is here to help every step of the way. From exploring Renaissance’s network participation options to navigating contracting and claims, we’re ready to support you. Contact ProviderInquiry@Renaissancefamily.com if you have question or need assistance.

Credentialing & Recredentialing

To continue participating in the TennCare dental network, providers must maintain active credentials with both Renaissance and TennCare.

Our Provider Application & Credentialing Toolkit, or PACT, is a streamlined, centralized platform designed to simplify the credentialing and recredentialing process for dental professionals serving TennCare Medicare and CoverKids CHIP members.

New applicants can use PACT to securely submit their information, upload required documentation, and track progress throughout the process—all in one convenient place.

Documents and Resources

Important Addresses

Make a Difference with Every Smile

Looking to grow your business and make a difference for oral health? Join our provider network.

PACT Makes Recredentialing Easy

Need to recredential? Our Provider Application and Credentialing Toolkit (PACT) makes the task simple and quick.

Work Smarter with DOT

The Renaissance Dental Office Toolkit (DOT) is your office MVP. Faster claims processing, hassle-free management and secure messaging.

Frequently Asked Questions

How do I register with PACT?2025-06-05T12:09:11-04:00

Follow this PACT link to the Toolkit login page. Locate the “click here to register” and click to get to the account registration screen and follow registration prompts.

How do I log into PACT?2025-06-05T12:09:51-04:00

Follow this PACT link to the Toolkit login page. You will be prompted to enter your username and then password.

What do I do if I forget my login information?2025-06-05T12:10:47-04:00

Forgot Username- Select the “Forgot Username” link on the PACT login page or click here. Enter your NPI and you will receive an automated email with your PACT username.

Forgot Password- Select “Forgot Password” link from the login screen after entering your username.  From there you will follow the prompts to receive a password reset email.

Account Email- If you no longer have access to the email associated with your PACT account, please reach out to providerexcellence@renaissancefamily.com.

How do I view my application history?2025-06-05T12:11:28-04:00

When you log into your PACT account the first screen you are brought to will list all of your applications.

Which web browser should I use to access PACT?2025-06-05T12:11:59-04:00

Google Chrome is the recommended web browser for PACT.

Can a provider have more than one login?2025-06-05T12:12:33-04:00

No, for the security of the providers’ information, PACT does not allow for more than one login per provider.

Why was my application returned to me?2025-06-05T12:13:04-04:00

Applications can be returned for many reasons. Most commonly an application is returned for insufficient or inaccurate information.

See the comments section within your application for more detail. To view comments left on your application, click on the bell icon(s) to the right of the application section titles.

Why can I not submit my application?2025-06-05T12:13:40-04:00

If you find you are unable to submit your application and the submit button is gray, you may have missed a required field. Review your application again for any fields or upload boxes highlighted in red and complete the application. Once all sections are complete, you must click the blue Submit for Approval button to sign the release and finalize application submission.

How do I attach documents?2025-06-05T12:17:32-04:00

There are two options for uploading attachments – clicking CHOOSE and selecting a document from your computer files or using the DROP FILES feature to drag files from your desktop and drop them on the screen.

Why can I not upload files to my application?2025-06-05T12:18:50-04:00

Please ensure that the documents you are trying to upload meet the requirements below:

  • File size: 5mb max
  • File types: jpeg, png, gif, bmp, pdf, doc, docx, csv, txt, xls, xlsx
  • File name: Cannot exceed 50 characters and cannot contain special characters outside of dashes, periods, and underscores. (“$”, “()”, “@”, “/”, etc. are not allowed)
What if I have more questions?2025-06-05T12:20:41-04:00

If you have additional questions about credentialing, please contact the Provider Records department at providerexcellence@renaissancefamily.com.

What are the different application statuses?2025-06-05T12:21:22-04:00
Status Definition Action Needed?
Initiated The application has been created but has not yet been started. Yes
In Progress The application is being actively worked on. Yes
Submitted The application has been successfully submitted and sent to the credentialing team for review. No
Pending Info Additional information is required by the credentialing team to complete your application. Please update your application and resubmit. Yes

 

The Renaissance Difference

As TennCare’s dental benefits administrator, Renaissance brings advanced technology, trusted service and deep Medicaid experience to support providers across Tennessee. Together, we’re working to expand access to quality dental care for more than 1.5 million members.

What you can expect:

  • Fast, tech-enabled claims processing
  • Quick prior authorization turnarounds
  • A clear, proven appeals process
  • Dedicated support from a team of 1,400+ experts
  • Local leadership focused on your success

With a growing presence in Tennessee, we’re here to help you grow your practice and serve your community with confidence.

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