Are you using DOT yet?
The Dental Office Toolkit (DOT) is a powerful, user-friendly platform designed to streamline administrative tasks and enhance the efficiency of dental practices serving TennCare members. Available 24/7, DOT allows providers to instantly access patient eligibility and benefit information, eliminating the need to call customer service. With real-time access to patient history for routine procedures and the ability to submit claims online, DOT significantly reduces paperwork and wait times. Providers can also enroll in Electronic Funds Transfer (EFT) to receive payments faster and eliminate paper Explanation of Benefits (EOBs), making the entire reimbursement process more seamless and secure.
Ask away
You’ve got questions. We’ve got answers. Check out the FAQ section located on the provider page to find fast answers to your common queries. This easy-to-navigate resource is tailored specifically to provider needs—offering clear, concise guidance on topics like coordination of benefits, balance billing, and claims processing.
Check out the manuals
Providers are encouraged to regularly review the TennCare Provider Manual and the Patient-Centered Dental Homes (PCDH) Operations Manual, both accessible through the Dental Office Toolkit (DOT). These resources offer essential guidance on program policies, credentialing requirements, billing procedures, and care coordination expectations for TennCare members across EPSDT, CoverKids, Adult, and ECF Choices/1915(c) waiver programs.
The PCDH manual outlines the structure and goals of the Dental Home model, emphasizing accessible, family-centered care and the importance of linking members to a designated dental provider. Staying current with these documents ensures compliance, supports high-quality care delivery, and helps providers navigate updates and operational changes with confidence.
