What should I do in case of a dental emergency?
A dental emergency is a service needed to control bleeding, relieve pain, get rid of acute infection, prevent loss of teeth, and treat injuries. If a dental emergency happens, call your dental office and ask what you should do. If the emergency is life threatening, call 911.
If you currently do not have a dental home, call Renaissance customer service at 866-864-2526 (TTY 711) or go use our find a dentist online search portal to find a dentist near you. If you are calling after hours, call 866-864-2526 for helpful recorded information and connection to our emergency service if needed.
If you are not in Tennessee when a dental emergency happens, you can make a toll-free call 24/7 to Renaissance’s customer service at 866-864-2526 for help finding a dentist. TennCare covers emergency dental services for TennCare members. A dental emergency is a service needed to control bleeding, relieve pain, get rid of acute infection, prevent loss of teeth, and treat injuries. If you have a dental emergency, call your dental home and ask what you should do. Your dentist might have a different after-hours phone number.
Virtual visits delivered by TeleDentistry.com.
Renaissance Dental members can access TeleDentistry.com*. These virtual visits are a safe and effective way to receive dental care and avoid the emergency room.
Consider a virtual visit when you:
- Have a dental emergency and do not have a dental home.
- Need access to a dentist after hours if your dentist is not available.
- Need to consult a dentist while traveling and you don’t have a dentist.
Teledentistry is already included in your existing dental coverage.
Get started on your teledentistry visit here or call 866-864-0568.
*TeleDentistry.com services are available to current TennCare Dental plans administered by Renaissance users. TeleDentistry.com is considered to be a “problem-focused exam” (shown as a D0140 procedure code on your Explanation of Benefits).
